Megadownload Privacy Policy – Malaysia Member Personal Data Protection

Megadownload collects your personal information for clear and legitimate purposes. We only collect what is strictly necessary to provide a safe, efficient, and responsible service to our members in Malaysia.

1.1 Information You Provide Directly

When you register an account or use our services, we collect the following information:

• Identity information — full name as per identity card, MyKad number, date of birth and gender.
• Contact information — mobile phone number, email address and residential address.
• Financial information — bank account number, bank name, and e-wallet details registered for deposits and withdrawals.
• Verification documents — MyKad copy, bank statement or other supporting documents requested during the KYC process.

1.2 Information Collected Automatically

When you use the Megadownload platform, our systems automatically record technical information related to your usage session:

• The IP address of the device used to access the platform.
• Device type, operating system, and web browser type.
• Session data — login time, logout time, and session duration.
• In-platform activity history — games played, betting amounts and outcomes.
• Transaction data — deposit details, withdrawals, and bonus history.

1.3 Information from Third-Party Sources

In certain situations, we may receive information about you from legitimate third-party sources, such as identity verification service providers, financial institutions for KYC verification purposes, or fraud prevention agencies. Use of such information is subject to your consent and legal compliance requirements.

The information we collect is used only for specified purposes. megadownload does not use your data for purposes beyond the scope stated here without obtaining additional consent from you.

2.1 Marketing Communications

If you have consented to receive marketing communications, megadownload will send you information about promotions, bonuses, and the latest offers via email or SMS. You may withdraw this consent at any time through the notification settings in your account or by contacting our customer support.

Megadownload processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). These bases include:

• Contract performance — processing required to provide the services you have requested, such as account management and transaction processing.
• Legitimate interest — processing for platform security, fraud prevention and service improvement purposes.
• Legal compliance — processing required to fulfil legal obligations including anti-money laundering (AML) requirements.
• Consent — for specific purposes such as marketing communications where your consent is required.

Megadownload does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are specific situations where we need to share information with selected third parties to enable us to provide services to you.

4.1 Trusted Service Providers

We work with companies that provide support services for our operations, including payment service providers and transaction processors, identity verification and KYC providers, server hosting and cybersecurity services, and gaming software providers. All third parties are required to comply with strict data protection standards and are only permitted to use your data for the specific purposes outlined in their agreements with us.

4.2 Legal Requirements

Megadownload will disclose your personal information to authorities if required to do so by law or court order, or if we believe such disclosure is necessary to prevent crime or protect the rights of others.

Protecting your personal data is megadownload's top priority. We implement multiple layers of technical and operational security to keep your information safe from unauthorised access, loss, leakage, or misuse.

5.1 Technical Security Measures

• Data encryption: All data transmitted between your browser and Megadownload servers is protected with 256-bit SSL/TLS encryption.
• Storage encryption: Sensitive personal data is stored in encrypted form in our database.
• Two-factor authentication (2FA): We provide and encourage the use of 2FA to protect account access.
• 24/7 Monitoring: Our systems are monitored around the clock to detect and respond to any suspicious activity.
• Regular security audits: We conduct regular penetration testing and security audits by independent parties.

5.2 Internal Access Controls

Access to members' personal data within the megadownload system is restricted to staff who genuinely require it to perform their duties. All staff sign confidentiality agreements and undergo regular data protection training.

5.3 Incident Response

In the event of any data security incident involving your personal information, Megadownload is committed to notifying you in a timely manner once the incident has been identified and assessed, in accordance with applicable legal requirements.

Megadownload retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

6.1 General Retention Period

• Active account data: Retained for the duration your account is active plus an additional period as required by compliance obligations.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with financial and AML legal requirements.
• Support communication records: Retained for 3 years from the date of last interaction.
• Technical log data: Retained for 90 days for system security and debugging purposes.

6.2 After Account Closure

When your account is closed, whether at your request or by our action, megadownload will retain data necessary to fulfill legal and compliance obligations for the prescribed period. Data that is no longer required will be deleted or anonymized using secure procedures.

The megadownload website and app use cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly.

7.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Functional cookies: Saving your preferences such as language and display settings for a better experience.
• Analytics cookies: Helps us understand how users interact with the platform for continuous improvement. This data is collected in aggregate form and cannot identify you personally.

7.2 Cookie Management

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect specific features of the megadownload platform. Essential cookies cannot be disabled as they are fundamental to the secure operation of our platform.

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. megadownload respects and facilitates the exercise of these rights.

As megadownload operates using global technology infrastructure, some of your personal data may be processed or stored on servers located outside Malaysia. megadownload ensures that any cross-border data transfers are subject to protections equivalent to or stricter than those required under Malaysian law.

The safeguards we implement for cross-border data transfers include ensuring recipients have adequate security controls, signing legally binding data processing agreements, and only engaging service providers with internationally recognised security certifications.

Megadownload reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements in how we protect your privacy. Any significant amendments will be communicated to you via an in-account notification or email at least 14 days before the changes take effect.

The "Effective Date" at the top of this document indicates when this Privacy Policy was last updated. We encourage you to review this page periodically to stay informed about how we handle your information. Continued use of the Megadownload platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the megadownload support team is ready to assist you. We operate 24 hours a day, 7 days a week and communicate in Bahasa Melayu.